Thank you for shopping at Scabimite.com, the official website for Scabimite products. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders. Please read carefully before placing an order.
1. Shipping Coverage
We currently deliver Scabimite products across Indonesia through our verified logistics partners. For international customers, availability may vary based on local regulations and import restrictions.
Deliveries are made only to valid physical addresses. We do not deliver to P.O. Boxes or restricted areas unless confirmed by our logistics partner.
2. Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been shipped, including tracking information (if applicable).
3. Delivery Time
- Estimated delivery time within Indonesia: 2–5 business days, depending on your location.
- Remote areas may take up to 10 business days for delivery.
- International deliveries (if applicable) may take 7–14 business days, subject to customs clearance.
Note: Delivery delays may occur during high-volume periods, national holidays, or due to unforeseen logistics issues beyond our control.
4. Shipping Costs
- Shipping fees are calculated at checkout based on your delivery address and preferred courier service.
- Free shipping promotions may apply for certain orders as stated during checkout or in official announcements.
5. Order Tracking
Once your order is dispatched, you will receive an email containing the tracking number and courier information. You can track your shipment directly through the courier’s website.
6. Undeliverable or Returned Packages
- If an order cannot be delivered due to an incorrect address or multiple failed delivery attempts, the shipment will be returned to us.
- Customers will be responsible for reshipping fees unless the error was caused by our logistics team.
7. Damaged or Missing Items
- If your order arrives damaged, incomplete, or tampered with, please contact us within 48 hours of receiving the package.
- Include photos of the packaging and product for verification. Verified cases will be handled according to our Return & Refund Policy.
8. International Delivery Disclaimer
For international orders, the customer is responsible for customs duties, taxes, and any import regulations applicable in their country. Scabimite.com is not responsible for delays or additional fees resulting from customs processes.
9. Contact Information
If you have questions regarding shipping or delivery, please contact our support team via the official email provided on Scabimite.com. Please include your order number for faster assistance.
Last updated: October 2025