Thank you for choosing Scabimite. We aim to ensure that every product you receive from our official website or authorized partners meets the highest quality and safety standards. Please review our return and refund policy carefully before making a request.
1. Eligibility for Returns
- Returns are accepted only for items purchased directly from Scabimite.com or officially verified retailers listed on our website.
- Products must remain in their original, sealed packaging, unused, and in resalable condition.
- Return requests must be submitted within 7 calendar days from the date of delivery.
- Due to health and safety regulations, opened or used pharmaceutical products cannot be returned or exchanged.
2. Return Process
- Contact our support team via the official email listed on Scabimite.com with your order number, contact information, and reason for return.
- Our team will review your request and provide instructions for product return, including shipping address and confirmation steps.
- Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrectly shipped.
3. Refunds
- Refunds will be issued after the returned product is received and inspected for compliance with our return policy.
- Approved refunds will be processed to the original payment method within 2–5 business days of confirmation.
- Shipping and handling fees are non-refundable, except in cases of confirmed product defects or shipping errors.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please report it within 48 hours of delivery.
- Attach clear photos of the packaging and affected product in your report for verification.
- Once validated, we will issue a replacement or full refund, including all related shipping charges.
5. Non-Returnable Products
- Opened or partially used creams, ointments, or pharmaceutical items.
- Products purchased from unauthorized or third-party sellers not listed on Scabimite.com.
- Items damaged after delivery due to improper storage or handling.
6. Refund Timeline and Method
Refunds are credited to the same payment method used for purchase. Processing time may vary depending on your financial institution but typically takes between 7 to 14 business days after approval.
7. Contact for Return & Refund Requests
All return or refund inquiries must be submitted via the official contact form or email available on Scabimite.com. Please include your full name, order number, and purchase receipt for faster verification.
8. Policy Updates
Scabimite reserves the right to revise this Return & Refund Policy at any time without prior notice. Updated versions will always be posted on this page.
Last updated: October 2025